Innovations in Patient Safety for Primary Care: Engaging Patients and Families

This program aims to describe the emerging evidence of breakdowns in patient safety withing primary care settings. Threats to patient safety in primary care include breakdowns in communication, medication administration, prescribing, and adherence, fragmentation of the healthcare system, and pittfalls in the diagnostic process leading to diagnostic errors. Patient and family engagmeent is one approach that has been demonstrated to be effective at improving quality and safety within the hospital setting. Durign this webinar, the speaker will provide an overview of strategies for primary care practices and clinicians to adopt to engage patients in ways to improve patient safety. Strategies from the Agency for Healthcare Research and Quality's Guide to Improving Patient Safety in Primary Care Settings including those aiming to overcome breakdowns in communication, diagnostic errors, and those to improve medication safety wil lbe discussed using case studies. Implemenation strategies and experiences of primary care practices from around the U.S. will be described.


Learning Objectives:
By the end of this self-study you should be able to:

  • Identify common challenges in patient safety within primary care practice settings
  • Discuss interventions to engage patients and families in primary care that lead to improved patient safety
  • Describe implementation challenges and successes from a National field test of interventions.


Level of Learning:


Domain of Practice:
Clinical Risk/Patient Safety


Kelly M. Smith, PhD


Criteria for Successful Completion:
To receive continuing nursing education contact hours, participants must achieve 80% on the post-test and complete an evaluation at its conclusion.


Continuing Education:
This program is approved contact hours toward the fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and toward CPHRM (Certified Professional in Healthcare Risk Management) renewal. CE credit may be used toward CPHRM renewal only by those holding the credential at the time of the program.

American Society for Healthcare Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Contact Hours: 1.0 hour
Passing Score: 80%


Conflict of Interest Statement:
As required by the American Nurses Credentialing Center’s Commission on Accreditation, we would like to make you aware of all potential conflicts of interest.

This educational activity’s planners and presenters have indicated that they have no bias or conflict of interest.


Commercial Support:
There is no sponsorship for this event.


Date Published:  Q1 2019
Date to be Reviewed:  Q1 2020
Date of Contact Hour Expiration:  Q1 2021

Credit Information

Activity Number Credit Amount Accreditation Period
ASHRM & ANCC 1 hour February 21, 2019 - March 31, 2021