Effective Leadership Through the Process of Emotional Connection

This webinar provides an overview of the science of emotional connection, covering key concepts in creating safe and secure bonds with team members and patients. Successful teams are those that foster and maintain a culture of CONNECTION. A place where people support and help each other and willing to collaborate, a place where everyone feels part of the team.

The Emotional Connection process or EmC is designed to engage every person on the team in understanding the ineffective strategies that start negative interactional cycles. The EmC process is based on scientific research and adult bonding where emotional connection is seen as the most powerful motivational force in our brain.

This webinar will provide you with specific techniques and skills to align and connect on a deeper emotional level to get everyone involved in better collaborating, engaging, and performing - creating better results and improving company culture.

Human beings thrive in a safe environment. When people feel a sense of belonging and connection, they feel valued and important, and they perform at their best.


Learning Objectives:
By the end of this self-study you should be able to:

  • Discuss the key concepts of the new science of emotional connection
  • Describe the 3-stage EmC process on how to transform negative interactions into positive and secure bonds of connection
  • List the five specific skills and techniques used to in creating an emotional connection in day-to-day interactions


Level of Learning:


Domain of Practice:


Dr. Lola Gershfeld, PsyD


Criteria for Successful Completion:
To receive continuing nursing education contact hours, participants must achieve 80% on the post-test and complete an evaluation at its conclusion.


Continuing Education:
This program is approved contact hours toward the fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and toward CPHRM (Certified Professional in Healthcare Risk Management) renewal. CE credit may be used toward CPHRM renewal only by those holding the credential at the time of the program.

American Society for Healthcare Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Contact Hours: 1.0 hour
Passing Score: 80%


Conflict of Interest Statement:
As required by the American Nurses Credentialing Center’s Commission on Accreditation, we would like to make you aware of all potential conflicts of interest.

This educational activity’s planners and presenters have indicated that they have no bias or conflict of interest.


Commercial Support:
There is no sponsorship for this event.


Date Published:  Q1 2019
Date to be Reviewed:  Q1 2020
Date of Contact Hour Expiration:  Q4 2019

Credit Information

Activity Number Credit Amount Accreditation Period
ASHRM & ANCC 1 hour January 01, 2019 - December 31, 2019