Social Media - It’s Pervasive, Impactful and Not Going Away

Enrollment Information:
This enrollment will expire September 30, 2019.
You must complete all course requirements (including claiming CEs) and save/print the completion certificate by September 30, 2019.


From a young physician’s Uber tantrum gone viral on YouTube, to an attorney’s tweet that got him fired, consider other misguided actions captured on social media. As we explore the pervasive world of social media, the good, bad and ugly can surface in your claims and lawsuits. No one likes surprises in the trenches of litigation, so learning, embracing and anticipating the need to explore the social media presence of involved parties must now be the new norm, not the exception. Ethical obligations abound and guidelines must be followed but this growing frontier of information in the discovery process is not going away. From cost-effective tools, to in-depth investigations, we explore several approaches to unearthing social media information gems. Courts are loathed to forgive inattention or lack of diligence in obtaining information. It’s readily available and can be highly probative to the defense of your professional liability cases. If you don’t collect this valuable information, your opponent will, and you’ve missed a now essential element of claims investigation.


Learning Objectives:
By the end of this self-study you should be able to:

  • Review the context of various social media sources and how these postings impact healthcare provider's reputation, career and the negative publicity to their employers or affiliates
  • Consider the statistics of social media growth and it's widespread use
  • Evaluate the need for social media background investigations as they apply to healthcare professional liability claims and employment of the healthcare provider


Level of Learning:


Domain of Practice:
Healthcare Operations


Jayme T. Vaccaro
Jeff Koller, Esq.


Criteria for Successful Completion:
To receive continuing nursing education contact hours, participants must achieve 80% on the post-test and complete an evaluation at its conclusion.


Continuing Education:
This program is approved contact hours toward the fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and toward CPHRM (Certified Professional in Healthcare Risk Management) renewal. CE credit may be used toward CPHRM renewal only by those holding the credential at the time of the program.

American Society for Healthcare Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Contact Hours: 1.0 hour
Passing Score: 80%


Conflict of Interest Statement:
As required by the American Nurses Credentialing Center’s Commission on Accreditation, we would like to make you aware of all potential conflicts of interest.

This educational activity’s planners and presenters have indicated that they have no bias or conflict of interest.


Commercial Support:
There is no sponsorship for this event.


Date Published:  October 2018
Date to be Reviewed:  Q3 2019
Date of Contact Hour Expiration:  Q3 2020

Credit Information

Activity Number Credit Amount Accreditation Period
ASHRM & ANCC 1 hour October 19, 2018 - September 30, 2020