Patient Violence: Prevention Strategies to Minimize Risks and Exposures

Enrollment Information:
This enrollment will expire September 30, 2019.
You must complete all course requirements (including claiming CEs) and save/print the completion certificate by September 30, 2019.

Statistics can be deceiving, including regional and national data. Healthcare organizations are historically weak in aggression data collection and, for some settings, data are non-existent. Because risk managers typically only see data related to staff/patient injury, internal data may deem the risk too low to merit attention and resources. OSHA has encouraged healthcare establishments to develop and institute zero tolerance practices for aggression for many years. This was done to work to eliminate “unsafe work environments” for which OSHA regulates. While many organizations have written plans for workplace violence, often such plans are not implemented or enforced.

This session will provide attendees a discussion of the persistent reasons for aggression in health care how the cost of inaction may be seriously underestimated. Specific care standards and risk mitigation strategies will be reviewed and attendees will be provided a tool box.


Learning Objectives:
By the end of this self-study you should be able to:

  • Identify multiple reasons for the persistent tolerance of aggression in our health care settings
  • Describe OSHA's general duty clause and methods of abatement for workplace violence in healthcare
  • Discuss the components of a workplace violence prevention program


Level of Learning:


Domain of Practice:
Clinical Risk Management/Patient Safety




Criteria for Successful Completion:
To receive continuing nursing education contact hours, participants must achieve 80% on the post-test and complete an evaluation at its conclusion.


Continuing Education:
This program is approved contact hours toward the fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and toward CPHRM (Certified Professional in Healthcare Risk Management) renewal. CE credit may be used toward CPHRM renewal only by those holding the credential at the time of the program.

American Society for Healthcare Risk Management is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

Contact Hours: 1.0 hour
Passing Score: 80%


Conflict of Interest Statement:
As required by the American Nurses Credentialing Center’s Commission on Accreditation, we would like to make you aware of all potential conflicts of interest.

This educational activity’s planners and presenters have indicated that they have no bias or conflict of interest.


Commercial Support:
There is no sponsorship for this event.


Date Published:  November 2017
Date to be Reviewed:  Q1 2020
Date of Contact Hour Expiration:  Q4 2019