Leading from the Middle and Managing Down: Effective Leadership Practices for the Risk Management Profession

Enrollment Information:
This enrollment will expire September 30, 2019.
You must complete all course requirements (including claiming CEs) and save/print the completion certificate by September 30, 2019.


Healthcare organizations have increasingly adopted enterprise risk management [ERM] approaches to ensure safe and effective healthcare for all participants within the healthcare delivery system. Because, ERM takes, as stated in The Risk Management Handbook (2010), "a broad, high-level view of risk, it requires the commitment of various professionals throughout the organization, including those in the C-Suite."How do risk managers gain the support of those who rank above them in the organizational chart, those they supervise, the medical staff, and their peers? In this self study, you examine the methods associated with effective communication across the organizational spectrum for achieving the desired outcomes.


Learning Objectives:
By the end of this self-study you should be able to:

  • Analyze the obstacles and opportunities associated with “managing from the middle”
  • Define the key tenets of effective “middle leadership”
  • Discuss strategies for obtaining support for critical risk management initiatives across the organization


Level of Learning:


Domain of Practice:


Judith Hissong, MA, CLM, ACE Certified Trainer, Certified Life Coach


Continuing Education:
This program is approved contact hours toward the fulfillment of the requirements of ASHRM designations of FASHRM (Fellow) and DFASHRM (Distinguished Fellow) and toward CPHRM (Certified Professional in Healthcare Risk Management) renewal. CE credit may be used toward CPHRM renewal only by those holding the credential at the time of the program.

Contact Hours: 1.0 hour
Passing Score: NA


Conflict of Interest Statement:
This educational activity’s planners and presenters have indicated that they have no bias or conflict of interest.


Commercial Support:
There is no sponsorship for this event.


Date Published: February 2011
Date to be Reviewed:  Q1 2020
Date of Contact Hour Expiration:  Q4 2019

Credit Information

Activity Number Credit Amount Accreditation Period
ASHRM 1 hour January 01, 2019 - December 31, 2019